FAQs

1. Are your desserts halal?

  • Our desserts are not certified Halal. But we use all Halal ingredients on all our desserts and baked in a muslim kitchen.

 

2. How do you deliver the desserts?

  • We use our own transportation or third-party delivery services such as Grab/GoGet etc. 

 

3. Can I pick the desserts up from you directly?

  • Yes, you can opt for self-collect and we will whatsapp you when we receive your order to make an arrangement. We are located in Bangsar, collection time will be from 11AM - 5PM.  

 

4. Do you provide same-day delivery? 

  • Unfortunately, we don’t. Please pre-order the desserts at least 3-4 days in advance, we bake all our desserts freshly upon orders. 

 

5. Why is your delivery time stated ‘preferred time and not guaranteed’?

  • We provide preferred time slot delivery based on the availability of delivery slots as we will deliver based on one area at a time. We will try our best to deliver based on the preferred time slot but there's no guarantee.
  • [ Do note that our delivery time might be earlier or later than the slot chosen ] 

 

6. Can I change the delivery address / date after my order has been placed?

  • Yes, you can. Provided that you are able to inform us at least 24 hours before the delivery time.
  • If you fail to inform us at least 24 hours in advance, an extra charge may apply for the new delivery arrangement. 

 

7. What if the receiver is not contactable?

  • Extra charges for delivery may apply if the delivery is not completed due to receiver details or if the receiver is not contactable.

 

8. I live in a high-rise building, can you deliver it to my unit? 

  • The driver/rider will only deliver to the lobby/drop-off point ONLY. 
  • The same will apply to places such as inside malls/hotels etc. 

 

9. How long must I pre-order in advance?

  • Minimum 3 days in advance. (Cut off time: 6 pm daily) 

 

10. How long can I keep the desserts for?

  • All our products have no added preservatives. 
  • Cake Box / Whole Cake: please keep it refrigerated and consume within 3 days. 
  • Soft Cookies: best consume within 24 hours; after this period it will go stale.

 

11. Do you deliver to areas outside of Klang Valley?

  • Unfortunately, no. 

 

12. Can I write a message for my friends or family?

  • Yes, we do provide a message writing service, please include your message at the checkout page. We will prepare the message card for your order.